Dexcom clients, hear up: sure continuous glucose monitoring receivers have been recalled as a result of speaker malfunctions, which might trigger you to overlook alerts or alarms for harmful blood sugar ranges. Since Could 2025, there have been 112 complaints globally, with 56 reported accidents.
Lacking an alert out of your steady glucose monitor could end in well being penalties like vomiting, seizures, lack of consciousness and hypoglycemic or hyperglycemic signs.
Sure Dexcom G6, G7, One and One Plus receivers are included on this recall. The One and One+ receivers can be found outdoors of the US.
Dexcom is without doubt one of the hottest steady glucose monitor manufacturers, and many individuals with diabetes use Dexcom devices to trace their glucose ranges in actual time.
In line with Dexcom’s update, even with out the audio output from the speaker, your receiver will nonetheless provide you with a warning by way of vibration and visible prompts. Nonetheless, that is solely so useful when many individuals preserve their receivers of their pockets or luggage. Individuals who use the mobile app for glucose values, alerts and alarms will nonetheless have the opportunity to take action with out interruption.
What it is best to do proper now
A steady glucose monitoring system has three components: the glucose sensor you put on, a transmitter and the small receiver you retain for alerts. The receiver is being recalled, not the sensor you put on, so that you should not count on the readings you get out of your system to be inaccurate.
Should you use a Dexcom steady glucose monitor, verify the whole list of affected devices for the mannequin and serial quantity. You may as well go to Dexcom’s website to see in case your system is affected. These numbers are on the again of your receiver.
In case your system is affected, contact Dexcom instantly for a free alternative. Steady glucose screens aren’t one thing you possibly can simply cease utilizing, so it is important to get in your alternative order as quickly as potential. Keep in mind, whilst you wait, that there is a likelihood your receiver speaker is not working accurately and you’ll not be alerted with a sound to spikes or drops in your blood sugar.
It’s best to frequently check the audio system every time you cost your receiver. Once you plug the receiver in, the Speaker Take a look at display screen will seem for just a few seconds. To check your sound, comply with the instructions on the display screen. If it would not beep, then it is time to contact Dexcom. Keep in mind that it is essential to proceed testing your speaker over time. Checking it as soon as does not imply it will possibly’t fail sooner or later. Even when your system is not beneath recall, this can be a good behavior to have.
You may as well check your receiver’s speaker at any time by way of the system’s menu. For help throughout this recall, contact Dexcom technical help at 1-844-478-1600.
