A few of Dexcom’s continuous glucose monitoring receivers have been recalled as a consequence of speaker malfunctions, which may trigger you to overlook alerts or alarms for harmful blood sugar ranges. Based on the Class I recall, there have been 112 complaints globally, with 56 reported accidents, since Might 2025.
Lacking an alert out of your steady glucose monitor could lead to well being penalties like vomiting, seizures, lack of consciousness and hypoglycemic or hyperglycemic signs.
Sure Dexcom G6, G7, One and One Plus receivers are included on this recall. The One and One Plus receivers can be found exterior of the US.
Dexcom is likely one of the hottest steady glucose monitor manufacturers, and many individuals with diabetes use Dexcom devices to trace their glucose ranges in actual time.
Based on Dexcom’s update, even with out the audio output from the speaker, your receiver will nonetheless provide you with a warning by means of vibration and visible prompts. Nonetheless, that is solely so useful when many individuals preserve their receivers of their pockets or luggage. Individuals who use the mobile app for glucose values, alerts and alarms will nonetheless have the opportunity to take action with out interruption.
For those who personal a Dexcom steady glucose monitor, here is what you must do proper now
A steady glucose monitoring system has three components: the glucose sensor you put on, a transmitter and the small receiver you retain for alerts. The receiver is being recalled, not the sensor you put on, so that you should not count on the readings you get out of your gadget to be inaccurate.
For those who use a Dexcom steady glucose monitor, verify the entire list of affected devices for the mannequin and serial quantity. You can even go to Dexcom’s website to see in case your gadget is affected. These numbers are on the again of your receiver.
In case your gadget is affected, contact Dexcom instantly for a free substitute. Steady glucose screens aren’t one thing you’ll be able to simply cease utilizing, so it is important to get in your substitute order as quickly as attainable. Bear in mind, whilst you wait, that there is a probability your receiver speaker is not working appropriately and you’ll not be alerted with a sound to spikes or drops in your blood sugar.
It is best to usually check the audio system every time you cost your receiver. Once you plug the receiver in, the Speaker Take a look at display screen will seem for a number of seconds. To check your sound, observe the instructions on the display screen. If it would not beep, then it is time to contact Dexcom. Keep in mind that it is vital to proceed testing your speaker over time. Checking it as soon as does not imply it could possibly’t fail sooner or later. Even when your gadget is not below recall, this can be a good behavior to have.
You can even check your receiver’s speaker at any time by means of the gadget’s menu. For help throughout this recall, contact Dexcom technical help at 1-844-478-1600.
