The ACSI survey is the nation’s solely cross-industry measure of buyer satisfaction. Since 1994, the survey has been acknowledged as a pacesetter in analyzing shopper sentiment in regards to the services and products used most frequently. Between April 2022 and March 2023, the ACSI Cell Cellphone Producer Research surveyed over 4,000 U.S. customers who not too long ago bought cellphones to guage the standard of their experiences.
Samsung Care: Going the Additional Mile for Customers
Samsung supplies #1 Service Middle Community Protection within the US for cell units.2 By means of Samsung’s robust care network, prospects have entry to:
- Over 10,000 Samsung Cellular licensed restore technicians within the U.S.
- Greater than 2,000 same-day Samsung Authorized Care locations, protecting greater than 80% of the U.S. inhabitants for cell product restore with a typical restore time of two hours or much less.
- 700+ UBreakiFix locations and 200+ Greatest Purchase shops nationwide, which supply same-day service help
- Greater than 450 ‘We Come To You’ vans providing in-person service inside a 30-60 minute drive.
- Nationwide protection throughout all 50 states to all cell prospects to get a restore carried out by way of our Mail-In course of.
- The Samsung Self-Repair program, in partnership with iFixit, which out there for 12 phone, tablet and PC models
Expanded Digital Care Choices
Over the previous a number of years, Samsung has invested within the digital transformation of Care response and technical coaching facilities to supply sooner and extra handy entry. This consists of enabling folks to contact Samsung Care by way of SMS textual content messaging. Clients can textual content Samsung any time by messaging 1-800-SAMSUNG to start out a dialog with a Samsung Care Professional. As of Could 1, 2023, we’ve got fielded 3 million conversations by way of textual content message, serving to tons of of shoppers with their system care wants.
New Care Scheduling on Samsung.com
We’re additionally increasing our Care expertise to extra units by way of convenient digital service requests. Clients can use their Samsung Account to create a Mail-In or Stroll-In service appointment, and beginning this summer time, a ‘We Come To You’ service appointment, on certainly one of their registered units in 4 straightforward steps.3 Fee can be simply included if wanted when prospects are creating a brand new ticket. Samsung prospects can even now create an appointment for Galaxy Buds or Galaxy Watches at certainly one of our approved walk-in places or conveniently and sustainably ship your system to Samsung for mail-in restore.
To study extra about Samsung’s dedication to offering high quality customer support, go to Samsung.com.
