deepdots, a Danish end-to-end AI platform for streamlining buyer suggestions evaluation, has raised a €5.5 million Seed funding spherical to deal with the complete voice-of-customer lifecycle.
The spherical was led by Daybreak Capital, a number one specialist B2B software program investor, with participation from Maki.vc and angel buyers together with Geeta Schmidt (former CEO and Co-founder of Humio).
deepdots Co-founder and CEO Nima Vali Rajabi commented: “Buyer suggestions has at all times been one of many richest sources of perception, but unlocking its worth at scale has remained painfully guide and fragmented. At deepdots, we’re constructing the AI infrastructure that turns every bit of suggestions into a transparent and actionable perception, immediately. Whether or not it’s tens of millions of opinions, surveys, or help tickets, we assist corporations shut the client suggestions loop in actual time and make smarter choices quicker.”
He continued: “We now have rebranded to deepdots as a result of we felt it displays what we do: assist our clients join the dots of their knowledge to unlock deeper insights.”
deepdots, based in 2023 by Google alums Nima Vali Rajabi (CEO, additionally ex-Humio) and Francisco Arias (CTO), makes use of proprietary AI-driven fashions to routinely acquire and analyse buyer suggestions in a single place, at scale, and with “human-level accuracy” – saving their clients a whole lot of hours of guide work.
In keeping with deepdots, legacy enterprise buyer suggestions instruments both work semi-automatically, requiring guide enter or contain utilizing AI assistants that ship poor-quality outcomes, in the end resulting in a poor buyer expertise. Against this, with deepdots, buyer expertise and product groups not must waste time looking by way of disparate silos for knowledge, or spend hours manually sifting by way of suggestions, because the product integrates assortment, evaluation and motion in a single platform.
deepdots Co-founder and CTO Franciso Arias provides: “In August 2023, we made the choice to maneuver to our personal proprietary in-house fashions to fulfill rising calls for for management, high quality, and privateness. Since then, we’ve constantly optimised our fashions, and immediately we’re proud to ship human-level accuracy – with out compromising on privateness or security. Each firm we work with will get their very own devoted mannequin, saved on a personal server. This enables us to coach every mannequin with their distinctive enterprise context in thoughts, with none danger of knowledge being shared or cross-trained throughout shoppers.”
deepdots at present integrates with instruments together with Intercom, Zendesk, and HubSpot to make sure seamless suggestions assortment, and has secured clients together with Danish pharmacy chain Matas (263 shops, 4BN kroner+), actual property agency NREP, and water options chief, Culligan.
Norman Fiore, Normal Companion at Daybreak Capital, stated: “deepdots is ideally positioned to seize the multi-billion greenback ‘Voice of Buyer’ market, and has the potential to turn into a class chief in AI-driven buyer expertise administration. Nima and Francisco are inspiring, formidable and have a transparent imaginative and prescient – they usually have gathered a extremely gifted group to assist take them to the subsequent stage. We’re proud to be supporting them as they scale.”
The corporate now plans to make use of its contemporary capital to proceed constructing on the end-to-end platform that closes the loop from knowledge assortment to motion, addressing the complete voice-of-customer lifecycle. Each Rajabi and Arias have expertise constructing merchandise at an analogous scale at Google.
Geeta Schmidt, Angel investor shared: “deepdots is re-writing the e book on how corporations acquire aggressive benefit, enhance NPS scores and win clients by reworking huge quantities of buyer suggestions into prioritised evaluation and proposals. The distinctive focus that deepdots has in the direction of constructing a extremely scalable answer with knowledge lineage makes this one of many few AI native merchandise that enterprises can depend on.”
Stefan Kirkedal, Head of Buyer Insights, Loyalty and Matas Media at Matas A/S added: “deepdots has remodeled the way in which we work with NPS, transferring from a standard setup to an AI-driven strategy. With personalised AI surveys and absolutely automated suggestions evaluation, we now acquire deeper buyer insights whereas saving vital time. Meaning we will concentrate on what actually issues, bettering the client expertise.”
