Kate from ExeterSome Morrisons prospects missed out on a conventional Christmas dinner after their on-line orders didn’t arrive in time, leaving them to raid their cabinets to cobble collectively a festive feast.
Clients informed the BBC their “Christmas was ruined” as they needed to make do with makeshift meals starting from potato waffles to pickled onions.
Morrisons blamed “systems issues” for the disruption confronted by prospects from 23 December each in-store and on-line.
It apologised on the time and carried out additional reductions, and stated it fulfilled many orders by Christmas Eve.
The grocery store stated it was nonetheless investigating the reason for the problem, however informed the BBC “it isn’t one thing we’ll be commenting on”.
“Our complete Christmas was ruined,” stated Kate, a Morrisons buyer in Exeter, who has agoraphobia and doesn’t drive.
She known as Morrisons a “large let down” after the grocery store didn’t ship her buying on Christmas Eve.
“They cancelled my order with out notifying me so by the point the supply slot got here and went, the retailers have been closed,” she stated.
“My daughter and son have been coming for Christmas Day and Boxing Day – each are disabled so could not get to the retailers.”
She says they needed to make do with ham, pickled onions and “a number of spuds that my daughter had left over mashed up with frozen broccoli and cauliflower”.
“We mainly had bubble and squeak on each Christmas and Boxing Day,” she stated.
Getty PhotographsKate’s daughter, who makes use of a wheelchair, stated the household have been informed the order was cancelled two minutes earlier than retailers closed on Christmas Eve.
She stated she was “actually annoyed and disenchanted” with Morrisons’ customer support.
“Christmas dinner is one thing we actually look ahead to,” she stated.
“If that they had been having issues the day earlier than and communicated, then folks might have gone to different shops.
“We’ll in all probability be going some place else subsequent Christmas.”
The grocery store has supplied her £10 in loyalty factors however she is but to just accept – and remains to be ready for a refund.
Potato waffles
John in Edinburgh additionally needed to flip to his freezer for Christmas lunch together with his companion and buddy.
He stated his order was initially delayed from 23 to 24 December, earlier than discovering out too late that it could not be coming in any respect.
“I known as them however all of the traces have been closed,” he stated.
“So Christmas lunch was hen, potato waffles, some leeks I already had in and gravy.
“Not less than the corporate was good.”
He stated that regardless of his meals not arriving, he was nonetheless charged £150 by Morrisons.
“They agreed yesterday to reimburse me however I’m nonetheless ready for the cash,” he stated.
“They’ve supplied a £10 goodwill voucher, however I will not be utilizing them once more.”
