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    Home»Startups»Why the R&D review nailed it on the tricky question of finding customers
    Startups

    Why the R&D review nailed it on the tricky question of finding customers

    Editor Times FeaturedBy Editor Times FeaturedMarch 23, 2026No Comments6 Mins Read
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    I’ve been going by the 116 pages of the Strategic Examination of Analysis and Improvement (SERD) report and I’m excited to see the main focus and vitality behind one thing I consider in so strongly.

    I’m additionally each inspired and relieved to see local weather and vitality as a key pillar. 

    The one space which I’m notably pleased to see some consideration is the crucial query that each founder should ask: The place can we get prospects? 

    Most Australian expertise corporations face a small set of native prospects and lengthy gross sales cycles that finish in a ‘possibly later’.

    The tough actuality: Australian corporates and governments don’t like shopping for Australian improvements as a result of they so hardly ever do it. Actually, they don’t typically by improvements typically, with a decrease drive (and smaller funds) for an unproven likelihood for a small aggressive edge. Not an ideal marketplace for promoting bleeding edge. 

    Survivor bias

    The report has a powerful fly wheel, however this ‘the place are my prospects?’ vicious cycle has plagued us for many years. Any assessment additionally suffers from survivor bias.

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    Some corporations can’t discover a buyer and fail, and we don’t see them.

    Some battle by and find yourself small, and we don’t discover them.

    Some go abroad to search out prospects they usually don’t come again.

    What we see is a really occasional firm that bought an enormous break or persevered lengthy sufficient to get to scale and we have a look at it and say ‘possibly it’s simply too laborious.’ 

    Splendidly for us all, software program corporations, with a path blazed by Atlassian, discovered a mannequin that labored. Construct in Australia and promote into the US.

    For our many and rising deep tech improvements, (together with 80% of local weather and vitality corporations) it’s not as straightforward to get a world buyer and we are able to’t discover a native buyer, and so we get caught.

    Then the traders and authorities grant applications have a look at them and say “it sounds superb, I simply must see just a few reference prospects…” It seems like we’re under-achieving, so we expect it doesn’t work. However it may work. It ought to work. 

    Daring concepts

    Buying prospects is roofed in SERD below suggestions 5d (for personal safe procurement) and 15 (for presidency), and there are some daring concepts: 

    • Make a primary sale RDTI eligible. That can assist, nevertheless it doesn’t change the demand aspect. If there is no such thing as a buyer, there is no such thing as a declare.
    • Setting authorities procurement targets and reporting will assist us claw again among the $113B that goes offshore. How a lot of the $378B of native buying was for innovation corporations? How a lot for sub $100m corporations? What number of had been pilots or first of a varieties (FOAKs)? 
    • The ‘entrance door’ program may also assist navigate advanced governments and has potential to extend introductions to the appropriate individuals in enterprise. 

    These are nice and we should always present incentives and push for extra native gross sales. It will give the innovators extra income and a crucial case research.  My fear is that the impression shall be marginal over a few years once I desperately need it to be catalytic and quick.

    For breakthrough change, we have to help the basic goal that makes an early buyer worthwhile for a tech firm: “Give me real, goal, and palpable validation and inform me that ‘A buyer really desires the worth my product can carry.’ 

    To focus on this level, it’s value what makes the US the most effective marketplace for improvements, specifically an enormous prospects with a powerful need to undertake innovation.  I as soon as had a possible buyer fly out from Miami to LA to see a demo of a clunky MVP simply because they actually wished to get the leap on his opponents even when it solely provided him a 1% edge. We bought a $45,000 order for an unfinished product after a 25 minute demo.  

    As compared, the drive for the sting that innovation brings is simply not on the similar ranges in Australia. I’ve sat in evaluations after a extremely profitable pilot the place leaders of a company admit they’ll save tens of millions of {dollars}. They brutally shrugged and stated ‘if it aint broke, don’t repair it.’

    Perhaps I’m promoting the unsuitable approach to the unsuitable buyer, however I don’t suppose I’m the one one. Clearly I’ve bought a local weather bias, however I’m listening to the identical problem in robotics, agriculture, constructing, transport, components of well being, infrastructure and most superior manufacturing. 

    Is there a simple repair right here and do I’ve all of the solutions? In fact not.

    Discovering an answer

    The SERD report frequently touches on the precept of ‘this won’t be easy, straightforward, or quick.’ Many of those challenges are cultural, deeply engrained, and embrace individuals whose job it’s to cut back threat in any respect prices. 

    Regardless of that, I’m sure we are able to change it. We should. Our reliance on promoting sources is coming to an finish, and if we would like the prosperity and jobs we’ve come to take pleasure in, then we have to make investments now for the industries of the subsequent century. 

    The excellent news is that many individuals, like us, are engaged on it. We’re halfway by our personal research project, with interviews with 50+ founders, traders, company consumers, governments and trade leaders.

    We’re additionally fashions that work globally in nations with an identical measurement, construction, and innovation profile. 

    The nice information is that lots of the parts we’d like are in place and able to scale. We’ve the analysis in universities which may be spun out. We’ve the entrepreneurial ecosystems. We’ve a non-public and public funding allotted.

    With the appropriate strategic strain from authorities and a few perception from our greatest corporates, we are able to create the change that sees prospects flying from Perth to Newcastle to see a model new trade scale vitality storage innovation and place just a few orders whereas she’s there. 

    What is evident is that the SERD report has despatched a ripple of (renewable) vitality by the trade.  The aim and drive behind it’s inspiring.

    If we are able to discover a approach to make Australia the primary buyer for our improvements on our path to world scale, then the fly wheel shall be spinning.



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