Liv McMahonKnow-how reporter
Getty PicturesTikTok’s new US proprietor has apologised to customers for “disruption” after hundreds reported points affecting the video-sharing app.
Platform outage monitor Downdetector stated it has seen greater than 600,000 stories of glitches from US TikTok customers over the weekend.
Issues flagged by individuals embody movies showing repeatedly on “For You” feeds, some content material not displaying and new posts getting “zero views” – with points showing to proceed for some on Monday.
TikTok USDS Joint Enterprise LLC, which now oversees the platform and its operations within the US, stated it was “working to revive our companies following an influence outage at a US information middle impacting TikTok and different apps we function”.
“We’re working with our information middle companion to stabilize our service,” it added in a post on social media platform X.
“We’re sorry for this disruption and hope to resolve it quickly.”
Oracle, TikTok’s US information centre companion, declined to touch upon the outage.
The cloud computing big has taken on a bigger position in TikTok’s American operations below a deal securing the app’s future within the US, which was finalised on Thursday.
The problems prompted hypothesis and issues that TikTok’s glitches have been a results of its new possession or anticipated adjustments to the US app’s algorithm.
US TikTok customers began complaining of points affecting their TikTok feeds and content material on Sunday.
Downdetector informed the BBC it had seen 663,061 stories from US customers between Saturday night and Monday, with some reporting a “complete outage” throughout the platform.
Studies appeared to fall in a single day on Sunday, earlier than climbing once more on Monday as some TikTok customers within the US awoke to continued points.
CapCut, a video modifying app owned by TikTok, additionally noticed hundreds of stories of issues from customers on Downdetector.
“Extraordinarily gradual”
Customers of the video-sharing app within the US took to rival social media platforms to put up concerning the app’s issues.
“Okay so is anybody else’s TikTok being extraordinarily gradual, retains exhibiting you previous movies, does not present you what you what you really search, and does not load sure stuff….,” one X person requested on Sunday.
In posts seen by BBC Information on X, some TikTok customers stated they may not view creator instruments on the app, together with these permitting them to see their cut up of promoting income paid out by TikTok to creators behind in style posts.
Some additionally stated movies that they had uploaded to the platform didn’t have the identical visibility as they’d normally, or have been “caught at zero views”.
Enable X content material?
As a part of President Donald Trump’s deal permitting TikTok to proceed working within the US, Oracle will examine and retrain a separate model of its algorithm for American customers.
The cloud big is certainly one of three managing traders in TikTok USDS Joint Enterprise LLC, sustaining a 15% stake within the spun-off US entity.
It’s also liable for securing US person information extra broadly – one thing it was already overseeing partially below an current safety association referred to as Venture Texas.
