In a world first, two airports have executed away with border guards at counters checking passports and arrival playing cards, in favor of a brand new AI-integrated biometric system that lets passengers skip the queue and cross by way of immigration with out stopping.
Two airports in Indonesia have rolled out the Seamless Corridors from tech firm Aradeus, which seize biometrics from “in movement” passengers as they cross by way of a large hallway, casting off the necessity to line as much as have their passport and arrivals card manually checked. They’re now operational at Jakarta and Surabaya airports, with extra to return.
“The Seamless Hall is the ‘jewel within the crown’ of our finish‑to‑finish portfolio for seamless journey, serving to to take away friction and queues on the border,” stated Rudy Daniello, Govt Vice President of AirOps at Amadeus. “Together with improvements in digital identification and biometrics at key airport service factors, it’s lastly potential for airways, airports and governments to supply a very seamless, safe expertise, free from doc checks, queues and boundaries.”
Now, you could be questioning how the system can collect sufficient intel from a passenger merely strolling down a hall after disembarking the aircraft. There may be nonetheless documentation required, nevertheless, that is executed by way of the All Indonesia app previous to flying, very like the Electronic System for Travel Authorization (ESTA) visa waiver program that eligible worldwide vacationers fill out of their house nation earlier than flying into the US. Besides, not like that system, there isn’t any further passport test as you navigate by way of the immigration space after you land.
Whereas it is undoubtedly a privilege to fly internationally, there’s one thing fairly soul-crushing about lastly getting off a 14-hour flight after being cooped up in financial system with just a few hundred strangers, solely to be funneled right into a queue already stuffed with different vacationers whose planes have all arrived at related instances. Including to the problem is that it is typically 6 am or the midnight native time, there aren’t any pens in sight to fill out bodily arrival playing cards, no Wi-Fi to do it electronically, and language boundaries, which add as much as additional delays in making it by way of to the opposite facet, seeking a powerful espresso and transport to your lodging. Seamless Corridors intention to put off all of this, letting you go from aircraft to taxi with just one transient cease to select up any baggage.
In Indonesia, Amadeus has partnered with Sinergi Teknoglobal Perkasa and so they now have three Seamless Corridors in operation throughout the 2 airports.
“Our collaboration with Amadeus and the Indonesia Immigration Division has been a real instance of partnership in motion,” stated Andy Syach, CEO of Sinergi Teknoglobal Perkasa. “By combining world experience with native innovation, we’re not solely delivering world‑class border options but in addition empowering Indonesia groups by way of expertise switch and functionality constructing. This shut cooperation ensures that the options deployed as we speak will proceed to evolve and serve the nation’s lengthy‑time period imaginative and prescient for sensible, safe, and seamless journey.”
The system additionally frees up immigration officers and airport workers to assist passengers who want extra help, reasonably than spending hours on queue management throughout peak journey instances. The three corridors now in operation will initially be for aged and disabled vacationers, earlier than they’re opened as much as all arriving passengers.
The All Indonesia app combines immigration, customs, well being and quarantine declarations in a single spot, permitting passengers to fill in all their data remotely at house forward of journey. Immigration will then vet the info supplied, approving the traveler for entry on the vacation spot. This additionally takes away the nervousness of being assessed in actual time on the border – which might range in expertise between straightforward questioning (shout out to Taoyuan Worldwide Airport in Taiwan) and interrogational (howdy, Heathrow Airport, London and LAX, Los Angeles). In a 2025 report from Amadeus primarily based on a survey of 9,500 vacationers across the globe, 90% of respondents reported feeling anxious about varied phases of their journey, with 1 / 4 saying airport safety is their greatest fear.
The Seamless Hall biometrics system scans transferring passengers, matching a person’s face to their passport photograph on file, precisely confirming their identification as they cross the border.
The expertise, which was demonstrated on the Dubai Airshow in 2023, was developed by Imaginative and prescient-Field, the biometrics firm that Amadeus acquired final 12 months. Imaginative and prescient-Field had been engaged on this technique since 2001, however latest advances in AI and seize expertise has now made it a scalable actuality for industrial journey. Whereas biometric scanning is not new – you will discover face recognition and fingerprint stations at entry factors around the globe – having it undertaken whereas on the transfer, with none queues and gates to cross by way of, is.
Within the Amadeus report, a mean of 69% of individuals could be open to biometrics scanners at safety. Apparently, this various throughout cultures, with 88% of Chinese language vacationers surveyed having no downside with biometrics seize, whereas simply 54% of French passengers felt the identical.
“Basic to the success and safety of biometric expertise is its use of decentralized proof of identification,” the report said. “Right here, all data is saved on digital wallets or in-app, with verification dealt with domestically and quickly, utilizing encrypted, consent-based information sharing. This boosts privateness, management, and safety, as vacationers resolve when and the place to share their data.”
Supply: Amadeus
