EcoFlow is well-known for its portable power stations and home battery backup choices, with lots of its merchandise incomes spots on our greatest lists. Sadly, not each product is a success and EcoFlow has issued a voluntary recall for about 25,030 items of its EcoFlow Delta Max 2000 transportable energy stations (mannequin EFD310) in cooperation with the US Consumer Product Safety Commission (CPSC) as a result of threat of a hearth hazard. This is not an influence station we have examined or beneficial previously, but it surely is likely one of the firm’s bigger capability fashions, permitting you to energy a variety of gadgets.
The excellent news is that the recall doesn’t require you to return your energy station. The difficulty will be absolutely resolved by a firmware replace that you are able to do your self.
Right here’s the right way to do it.
What’s the issue?
In response to the CPSC, the Delta Max 2000 energy station might overheat and ignite, posing a severe threat of burn harm and hearth hazard to customers and property. EcoFlow has obtained six experiences of the ability stations catching hearth, leading to property harm totaling over $850,000.
What transportable energy stations are affected?
The affected items had been offered for about $1,600 on Costco.com, Amazon.com and Ecoflow.com from July 2022 by Might 2025. The affected mannequin quantity, EFD310, is printed on the nameplate on the underside of the product. In case you’re not sure in regards to the mannequin, you may electronic mail EcoFlow’s customer support electronic mail (deltamax2000@ecoflow.com) and supply footage of the ability station they usually’ll enable you to verify. No different fashions are affected by the recall.
What it’s best to do in case you personal an EcoFlow Delta Max 2000
In case you personal an EcoFlow Delta Max 2000 (Mannequin EFD310), it’s best to cease utilizing the ability station instantly till the required firmware replace is efficiently put in. The repair is a straightforward, over-the-air replace by the official EcoFlow app, which takes about 5 minutes to finish.
You’ll be able to hook up with the ability station within the EcoFlow app to improve its firmware.
Observe these steps to replace your machine:
- Energy down and cease utilizing the Delta Max 2000 (Mannequin EFD310).
- Obtain the official EcoFlow app from the App Store or Google Play Store in case you don’t have already got it put in.
- Open the app, log in or join and join your Delta Max unit utilizing both IOT mode or Direct Connection mode.
- Find your Delta Max within the machine listing and confirm that the serial quantity displayed within the app matches the quantity engraved on the product’s base plate.
- Choose the machine to open its particulars web page, faucet the circle icon within the upper-right nook to enter the machine settings web page and choose Firmware Improve below “Different Settings.”
- Faucet “Firmware Model Improve” and watch for it to achieve 100%. Don’t use the ability station throughout this time.
- The improve is profitable when the firmware model exhibits 1.6.2.81.
EcoFlow has supplied detailed directions for the right way to improve the firmware. The method should not take greater than 5 minutes.
If the app’s firmware replace fails, you’ll have to contact EcoFlow buyer assist for additional help. Contact info is supplied under. You might be able to ask EcoFlow for a pay as you go return label to ship within the energy station, and the corporate will carry out the firmware replace for you and return the unit.
EcoFlow buyer contact:
Telephone (Toll-Free): 833-424-4137 (9 a.m. to 4 p.m. ET, Monday–Friday)
E mail: deltamax2000@ecoflow.com
On-line: Go to the EcoFlow website and click on on the “IMPORTANT RECALL INFORMATION and Firmware Replace” banner.
